Chennai: Prione Business Services Pvt. Ltd. a joint venture between Catamaran and Amazon, won the Recognition for Active Customer Engagement at the ‘Confederation of Indian Industry (CII) Award for Customer Obsession, 2020’ ceremony.
Prione has won this award for the second consecutive year. The results were announced at the virtual event hosted by CII. The award was distributed by Leena Nandan, Secretary, Department of Consumer Affairs.
A press release said, this award recognises customer centric organisations, where the customer is at the centre of all that they do.
Established in 2016 by CII, this award was created to promote a Customer Obsession Culture among Indian industry.
Based on the requirements of the “CII IQ Excellence Framework (Framework) for Managing Customer Experience,” it encompasses seven categories which are further elaborated through six sub categories based on two broad dimensions: Processes and Results.