Chennai: More and more companies are going online to reach out to customers during the pandemic.
CARS24 has said it is set to transform how used automobiles are bought by putting the entire process online.
“A first–of-its-kind in the Indian pre-owned automobiles industry, CARS24 will offer home delivery; a 6-month warranty and a no questions asked 7-day return policy, much like buying any other product online,” it said.
BSH’s big move
BSH Home Appliances, Europe’s largest home appliances manufacturer, has successfully adapted to the changing times and moved its entire customer service online during the pandemic.
Since March 2020, the company has resolved 22,000 customer service cases across the country. In the past 3 months alone, southern India has seen 72 per cent cases being resolved virtually, it said and added that the cities include Chennai (17.8 per cent), Cochin (38.1 per cent), Coimbatore (4 per cent), Bengaluru (27 per cent) and Hyderabad (12 per cent).