Zomato in soup after its staff asks TN customer to learn Hindi

Chennai: Popular food delivering platform Zomato has become the trending topic on social media for a wrong reason after a Tamilnadu customer complained that a chat support executive asked him to learn a little bit of ‘national language’ Hindi.

As he shared screenshots of his conversation on Twitter, irked netizens started trending hashtag #RejectZomato.

It all started when the customer identified as Vikash took to his Twitter handle and shared screenshots of the conversation he had with the executive.

‘Ordered food in zomato and an item was missed. Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. @zomato not the way you talk to a customer. @zomatocare,’ he posted.

As per the chats, after the Zomato Chat support executive told the customer that they had spoken to the restaurant five times but there is a ‘language barrier’, Vikash demanded a refund and said, ‘If zomato is available in Tamil Nadu, they should have hired people who understand the language.’

To this, the executive told Vikash, ‘For your kind information, Hindi is our national language. So it is very common that everybody should know Hindi little bit. ‘

Soon after Vikash posted these conversations on Twitter, many, including DMK MP Senthilkumar, came to his support.

‘Team @zomato @zomatocare from when did Hindi become a National language. Why should the customer in Tamil Nadu know hindi and on what grounds did you advise your customer that he should atleast know a little of Hindi. Kindly address your customer’s problem and apologize,’ he tweeted.


NT Bureau