Chennai, Nov 12:
Policybazaar’s Health on Ground Support initiative recorded 22,341 customer visits across 438 cities between July and September, facilitating approved health insurance claims worth Rs 32.48 crore through personalized physical assistance at hospitals and residences.
The service witnessed steady month-on-month adoption, rising from 5,334 visits and Rs 7.61 crore in approved claims in July to 7,693 visits (Rs 11.19 crore) in August, before reaching 9,314 visits and Rs 13.68 crore in September. Under the free-of-charge programme, dedicated executives coordinate cashless approvals with hospital insurance desks, verify billing documentation, and visit homes—particularly assisting senior citizens—to organize prescriptions, medical reports, and claim forms.
Rohan Goel, Head – Health Insurance, Policybazaar, stated that the initiative extends care beyond digital and telephonic channels to provide direct human support during medical emergencies, accessible via the SOS button on the Policybazaar app or through assigned relationship managers across over 12,000 pincodes.