Chennai: Luxury car maker Mercedes-Benz has been given the highest rank in the J D Power 2018 India Customer Service Index (Luxury) Study.
The study determined that Mercedes-Benz with 903 points, ranks highest in after-sales service satisfaction among all luxury car brands in India. The German carmaker has topped the list two years on the trot.
The J D Power SSI study surveys luxury vehicle owners that visit the authorized service centers for maintenance and repair work. It is based on responses from 301 new-vehicle owners in the luxury segment who purchased their vehicle between March 2015 and August 2017. The study was fielded from March through August 2018.
The study measures new-vehicle owner satisfaction in the luxury segment with the after-sales service process by examining dealership performance in five factors – service quality, service initiation, service facility, service advisor and vehicle pick-up.