Tamil Nadu Chief Minister M.K. Stalin has instructed officials of the government’s grievance redressal helpline to ensure that public complaints are forwarded without delay to the respective departments for swift action.
Chairing a review meeting on the functioning of the “CM Helpline 1100” and the “Namma Stalin” grievance system, the Chief Minister emphasised that the credibility of these platforms depends on the speed and efficiency of the response given to citizens.
He said people approach the helpline with urgent needs ranging from basic amenities to welfare scheme-related issues, and it was the duty of officials to treat each petition with utmost seriousness. “Grievances should not remain pending in files. They must reach the concerned departments immediately, and follow-up must be done until the issue is resolved,” Stalin stressed.
Highlighting the government’s focus on transparent and accountable governance, the CM directed departments to update the status of complaints regularly. He also called upon officials to identify recurring issues in specific areas and take preventive steps rather than just reacting to complaints.
The helpline, launched as part of the DMK government’s promise to bring administration closer to the people, has received lakhs of petitions since its inception. Officials said a majority of them related to civic amenities, electricity supply, revenue records, and social welfare benefits.
Stalin reiterated that public trust in the system would grow only if citizens could see timely solutions to their problems. He urged officers to act with empathy and responsibility while handling people’s grievances, assuring that the government was committed to providing speedy and effective services.