Balamurugan Deendayalan, a resident of the neighbourhood, was in for a shock recently, when he found a blood-stained band-aid in his food, that he had ordered from delivery app Swiggy.
Much to his horror, Deendayalan spotted the item only after consuming half of his Chicken Schezwan Chopsuey that he had ordered from Chop N Stix restaurant in Selaiyur.
He subsequently took to Facebook to narrate his ordeal, as a message sent through Swiggy chatbox, did not elicit any response. Nor was there any phone number available to contact an executive.
The angry customer also said that although he informed Swiggy about the contaminated food, the delivery service was still accepting orders from that particular restaurant.
According to his post on social media, “Found blood-stained bandaid in Chicken Schezwan Chop suey ordered through Swiggy, disgusting! Half eaten and then noticed the stained band-aid! Contacted restaurant and they aren’t sensitive and offering replacement for the food! Who again wants to eat such contaminated food!…”
The food delivery app later took cognisance of the post and released a statement confirming they have suspended the concerned restaurant and that it will be investigated by an external agency.
The statement said: “We understand that consumers trust Swiggy with their health and safety, and are committed to working with restaurants to ensure that only hygienic and quality food is delivered to them. We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote. While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency. Swiggy conducts stringent third-party hygiene audits across our restaurant partner network- regularly, and is invested in working with them to ensure a safe and delightful food experience for our consumers.”