Coimbatore: ICICI Prudential Life Insurance has introduced its customer service chatbot ‘LiGo’ on Google Assistan.
This would enable the company’s policyholders to have their queries addressed by simple voice commands such as “Ok Google, I want to speak to ICICI Prudential Life LiGo” or “May I talk to ICICI Prudential Life LiGo”.
Customers can instantly access information on their policies by activating Google Assistant;on their Android smartphones and speaking out their policy number or registered phone number.
N S Kannan, managing director and CEO, ICICI Prudential Life Insurance, said, “At ICICI Prudential Life, all our innovations hinge around customer-centricity. Sometime back we embarked on our hyper-personalisation journey built on the pillars of 3 Vs – Video, Voice and Vernacular.”