Chennai airport receives coveted international recognition for passenger service

Chennai: Chennai airport has earned recognition in Airports Council International (ACI) World’s ‘The Voice of the Customer’ initiative.

This initiative recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2021.

The recognition letter received from Airports Council International said ‘Your airport has made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality programme and this will help to better understand your customers while informing the continuous delivery of a superior customer experience under trying circumstances’, an official release from the airport said today.

This recognition, in effect since 2020 and separate to the ASQ Awards, is supported by ACI World’s industry partner Amadeus, which supports airports in improving travel experiences for passengers all over the world and our continuing strategic partnership comes at a time when it has never been more important for airports to listen to the voice of customers.

Chennai Airport Director Dr. Sharad Kumar said, ‘Team Chennai have ensured the best of services to the passengers amid the pandemic situation and this recognition is immensely encouraging.’

‘The Covid protocols were adhered to without fail and we are thankful to our valued passengers for their cooperation despite the strict regulations in place. We are striving hard to render an unparalleled airport experience to the passengers and airport community at large and will continue to do so going forward’, he added.