Chennai : To address issues like ride cancellations, refusal to accept online payments etc, Uber has rolled out new measures. The ride hailing app company has announced a series of new product features and initiatives to improve the experience of both drivers and riders.
In order to reduce ride cancellations, Uber will show trip destinations to drivers before they decide to accept the ride. Drivers who meet a predefined trip acceptance threshold will be eligible to get the destination information. To address the anxiety of long distance pick-ups, Uber has introduced additional earnings for drivers in case they have to travel a long distance to pick up riders. Drivers will be able to see the earnings for long pick-ups, separately on the fare receipt. To address anxiety of payment options, Uber will show drivers the mode of payment (cash or online) before the trip starts. The company has also introduced a daily pay process for drivers.
Trip earnings from Monday to Thursday, will be credited to drivers the next day, earnings from Friday to Sunday, will be credited on Monday. Amid rising fuel costs in order to compensate drivers, Uber has also raised fares to cushion drivers. Uber in a statement said, “Happy drivers make happy riders. We believe these changes will be appreciated by drivers, and it will in turn translate into a better experience for our riders.”