Out of over 29 lakh public grievances received by the government through a dedicated online platform, around 26.45 lakh were redressed in 2024, the Lok Sabha was informed on Wednesday.The complaints were received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) — an online platform where citizens can raise complaints.
“A total of 1,15,52,503 grievances were redressed from 2020-2024 and an annual all-time high of 26,45,869 grievances (90.5 per cent) have been redressed on CPGRAMS portal from January-December, 2024,” Union Minister of State for Personnel Jitendra Singh said in a written reply.
As many as 29,23,445 public grievances were received in 2024, including 3,08,124 complaints pending redressal from last year, he said.