In a remarkable display of efficiency and dedication to passenger service, the Chennai Division of Southern Railway successfully traced and recovered a passenger’s missing wristwatch within 44 minutes using the RailMadad app. The incident took place on October 17, when Dr. J. Mariano Anto Bruno, traveling from Tiruchchirappalli to Chennai Egmore on the Nagercoil-Chennai Egmore Vande Bharat Express (Train No. 20628), reported his lost watch through the app at 12:28 AM.Thanks to the coordinated efforts of the Railway Protection Force (RPF) and the Commercial Department, the watch was located and recovered by 1:12 AM. Dr. Bruno was informed promptly and collected the watch from the Deputy Station Master, Commercial, at Chennai Egmore the following day.The passenger expressed his gratitude on social media, commending the Chennai Division for its professionalism and swift action.
The incident highlights how the RailMadad platform empowers passengers by offering quick and effective support even during odd hours.
The Chennai Division encourages all travelers to utilize the RailMadad app for assistance during their journeys.