Chennai: The Telecom Regulatory Authority of India (TRAI) has reportedly issued telecom major Airtel a showcause notice as consumers reported facing a black screen while they were migrating to the new plans.
TRAI has taken care not to reveal the name of the operator but instead noted it as ‘one large service provider’. However, reports state that the service provider in question is Airtel. A Press Trust of India reported that Airtel Digital TV has been given three days time to respond to the notice.
In its statement, the authority had said, “The authority has issued an explicit direction to all the service providers to ensure that there are no interruptions…in cases where subscribers are availing pre-paid service, no disruption of service will be caused, if there is a credit balance available in the subscriber’s wallet/account. However, the authority received information that while migrating consumers, one large service provider has caused a blackout on the TV screen of a few thousand subscribers. Taking a serious view, the authority has issued show cause notice to that service provider.”
TRAI had warned DTH operators and cable service providers that the consumers should not be shown a black screen in case they have sufficient balance in their accounts during the migration process to the new packs.