Chennai: Chennai Metro Rail Ltd (CMRL) has introduced free telephones at all of its underground stations, two emergency telephones in each platform and mobile coverage at certain sections of the tracks.
With this, the department has solved the long-pending issue of poor connectivity inside Metro trains especially in the underground sections.
According to a press release, the public telephones are free to use and are available at all the 19 underground stations for Metro passengers for making calls in case of urgency.
These phones are available at the customer care located in the concourse area for easy access for passengers. Secondly, two passenger emergency telephones have been introduced in all platforms for passengers to communicate with CMRL staff to report any emergencies. These hotline telephones have been configured to dial to the station control room upon lifting the handset. If station controller does not answer the call, the passenger emergency telephone call will be redirected to operation control centre and suitably guided.
Also, the mobile service coverage by Jio and Airtel has been made available at Metro stations and tunnels between Thirumangalam and Egmore Metro stations in green line and also between Saidapet and AG-DMS stations in blue line. Vodafone coverage will be available in a month in the above mentioned metro stations and tunnels.
Work is under progress by the public cellular infrastructure provider and has been targeted for completion in two to three months at Central Metro and underground stations between Washermenpet and AG-DMS Metro stations, the release said.