Chennai: HDFC Bank and Common Services Centers (CSCs) have launched chatbot ‘Eva’ on CSCs Digital Seva Portal to support Village Level Entrepreneurs in providing banking services for last mile rural consumers.
Through Eva, VLEs will learn about the products and services offered by HDFC Bank, which in turn will improve services to the last mile customers, said a statement.
The 24×7 service will allow VLEs to access accurate information about various products, processes and resolve queries about HDFC Bank’s services.
VLEs would be able to improve their business by learning about account opening, loan lead generation and product details, it added.