New Delhi, June 18:
Refusing permission to eat home-cooked food at eateries cannot be construed as a deficiency in service or unfair trade practice, said the consumer commission while dismissing a complaint against a Pune restaurant, noting it is a matter of policy discretion rather than a legal obligation.
The commission also ruled that charging an amount higher than the printed MRP for bottled water served on the premises of eateries does not, by itself, constitute any illegality, deficiency in service, or unfair trade practice, as such establishments provide a composite package of services.
A complaint was lodged by a resident of Kurla against Malvan Tadka Seafood Kitchen and Bar located in Tathawade, Pune, under the Consumer Protection Act.
The commission underlined that hotels and restaurants do not merely sell commodities but provide a composite package of services, including seating arrangements, table service, ambience, maintenance of the premises, hospitality, and other amenities.