Chennai: Bharti AXA General Insurance, a joint venture between Bharti Enterprises and insurance company AXA, has announced the launch of its new tech-application ‘Smart eSurvey’ that, the insurance firm claims allows customers and partner garages to raise instant vehicle claims and get quicker claim settlement.
Smart eSurvey App is a live streaming solution for processing motor insurance claims. It is an innovative and additional service to facilitate faster claims approval and settlement based on policy terms and conditions.
The company shall provide its customers with the option of on-the-spot video inspection and virtual survey of their damaged vehicles through Smart e-Survey App and browser based web link, a release said.
“Customer centricity and convenience form the bedrock of all our service initiatives. Smart eSurvey app is a testimony towards this direction. It empowers customers and our partner garages to connect with us and raise motor insurance claims survey request instantly and seamlessly. It helps vehicle-owners receive speedy claims settlement. This novel initiative is in line with our philosophy and strategy to offer best-in-class services to our customers and partner garages and enrich their experience with us,” said MD and CEO, Bharti AXA General Insurance, Sanjeev Srinivasan.